Apple makes some of the best-designed products that you can hardly resist to say no, but there are times when Apple have disappointed their users, and that is from the service point of view. Apple products besides being the most expensive come with very poor service support at least in India. The recent case of Apple’s iPad Pro 2018 model which is shipped slightly bent is one such example where Apple has acknowledged its mistake but asked the customer to pay for the replacement.

According to the report published by The Verge, Apple has confirmed that some of its 2018 iPad Pros are shipping with a very slight bend in the aluminum chassis. But according to the company, this is a side effect of the device’s manufacturing process and shouldn’t worsen over time or negatively affect the flagship iPad’s performance in any practical way. Apple does not consider it to be a defect.     

According to Apple company, the bend is the result of a cooling process involving the iPad Pro’s metal and plastic components during manufacturing, according to them, Both sizes of the new iPad Pro can exhibit it. The iPad Pro ranges in price from $799 for the base 11-inch model up to $1,899 for a fully-loaded 12.9-inch device with 1TB of storage and LTE connectivity.

According to the reports, one of the customers has uploaded the image of the bent iPad Pro 2018 model asking apple for the reason behind it “I can personally vouch for that: my 11-inch iPad Pro showed a bit of a curve after two weeks. Apple asked if I would send it their way so the engineering team could take a look. But the replacement 11-inch iPad Pro I received at Apple’s Downtown Brooklyn store exhibited a very slight bend in the aluminum as soon as I took off the wrapper.”

Meanwhile, despite the fault of Apple, who is shipping the iPad pro with slight bent, the Apple provide replacement of the same within their 14 days replacement policy but with the cost.

According to the report published by the Mac World Apple provide the replacement of the bent iPad pro but at an additional cost of $49 fee said one of the users who had to pay the fees for replacement of the iPad Pro 2018.          

“I mean, I’d rather not pay it but the service fee is fine,” he said. “I guess me going in and expecting them not to replace it without a bigger fee made it more palatable, but I probably shouldn’t have had to pay anything for a problem I didn’t cause myself,” he said.

Meanwhile, Apple is not ready to accept their mistake by saying that the new iPad Pro is a quality product. In an email to a 9to5Mac reader, Dan Riccio, Apple’s chief of hardware engineering, emphasized that the new iPad Pro’s flatness specification is “tighter than previous generations” at 400 microns, which is less than half a millimeter. Apple claims this won’t change much after normal use of the product.

According to the company’s Senior Vice President of Hardware Engineering Dan Riccio the device “meets or exceeds all of Apple’s high-quality standards of design and precision manufacturing, ” he said adding that the new iPad Pro has a flatness specification of up to “400 microns” and is “tighter than previous generations,” which means essentially nothing to most people. Basically, Apple is saying the iPad Pro has less than one millimeter of variance allowed for the flatness of the device, and that level shouldn’t change over the course of the lifetime of the product. The company also said that any slight variation within that range won’t affect the performance of the tablet.

The above statement of the apple means bending is not an issue despite the fact that the product is coming out of the box with visible bent. It’d be nice if Apple addressed the problem head-on rather than dismissing owner complaints, especially since the company would probably like to avoid another iPhone 6-style bending controversy.     

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