When the Goa is on the forefront of the Information Technology and talking about the Startup India, the server of the Transport Department is dysfunctional due to no maintenance, due to which many people suffer, they have no option but to complain about the lethargic service in Panaji RTO along with the Arrogant nature of the staff members.
Government department in our country is already known for its lethargic nature for long time but for small place like Goa where in the population is hardly 2 million, the pending work in all the departments shows hardly anyone work there and the worst thing is arrogant nature of the staff that innocent people has to face.
One such incident at the Panaji RTO office situated at the Junta House in Panaji was brought into the light by one local news channel. It shows the anguish of a person came to make the payment of transfer related services and according to him the lethargic service of the department has crossed all its limits.
“I came here at 9.30 and they gave me token 15, now its 11.30 and number which is displayed on the token counter is 8, that means in two hours they managed to cater to only 8 people? When I asked them, they saying the server is down,” he said adding this is the common answer you get every-time you come top RTO.
According to him this is very serious matter and he appealed to the Transport Minister and Chief Minister to look into the matter. “People come to Panaji RTO from all the nook and corner of Goa and if things don’t improve, people will have to spend their time just to stand in Q and make payments. If they (RTO) are not able to fix their server and provide good service then they don’t have right to charge us the money,” he said.
This is not the one time scenario and it happens in every department in the state that is operating at snail speed. But there is no control over this and no one is bothered to set things right.
There is a huge dissatisfaction amongst the people of Goa and they have seen blaming the so called double engine government headed by Dr Pramod Sawant.
Why the state Government is not making online payment facility available in the department like this? and why people still have to stand in line to make payments?
“This is happening due to the person holding the post has not come on Marit but by paying the bribe,” wrote one of the netizen on his comments posted below the post.
Some also blamed the transport minster for not taking interest into this department and not keeping the vigil on the work. This may sound unimportant but this is the voice of a common and if this is happening to one person today it will happen to others tomorrow and hence there is a need of improvement.
The salaries to the employees of the Government department goes from the Tax Payers Money and it is the duty of the Government, its elected representatives and other senior authorities to intervene into matter before things get out of the hands.